Returns & Exchanges

At DIAMOND DOTZ, we want you to be completely satisfied with your purchase. If your item isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unworn condition.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.